Frequently Asked Questions

Got a question? See if it's been asked already!
If not, feel free to submit a contact form and we'll get back to you.

How do I contact you?

You can fill out our contact form here or give us a call at 630-782-5229.

I filled out a contact form, now what?

The appropriate division will review any notes you made and give you a call to schedule your free consultation. For a full breakdown of our design process, check out this page.

Do you handle permits and municipal approvals?

Yes! You won't have to worry about any of that paperwork.

How do I know I can trust POE?

Our company has been around for over 20 years and our team has 100+ years of combined experience in the industry. We all share core values of Passion, Creativity, Integrity, Quality, and Teamwork. We provide quality craftsmanship, supply high-end materials, and complete award winning projects. To hear from previous clients, click here.

How long does the design/build process take?

It’s difficult to pinpoint a timeline as projects vary in scope and complexity. Many other variables can impact timeline too, such as concept revisions, materials, weather, and permitting. In general, you can expect around 4-6 weeks for the design process.

Are financing options available for larger projects?

Yes! We are happy to discuss financing and phasing options with you.

Do you provide maintenance after installation completion?

Absolutely! As long as your property is within our maintenance service area we will provide you with an estimate for maintenance services at the completion of your project.

I want a full service maintenance company - Is that you?

Yes! Our maintenance contracts include weekly visits and spring and fall cleanups. Every week our crews will inspect the lawn and plants for any issues, mow, and weed any garden beds. Trimming of the trees and shrubs are done twice in a season, once after the first bloom, then the second in late August. On a monthly basis we will fertilize and apply weed control to the yard to ensure lush green grass that’s weed-free. Your lawn and bed care are completed by two separate crews to ensure heightened attention to detail.
We also offer add-ons to our basic contracts that include mulching and seasonal colors.

Will project plans include 3D visual previews?

Yes, though this is dependent on the scope of your project. Smaller projects may not require 3D renderings.

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